Smart Customer Connection℠
truly connect with your customers.
Purposefully. Confidently. Effectively.
This course helps dedicated Directors & managers learn how to truly connect with their customers to enhance relationships, cultivate loyalty, & effectively contribute to their company’s growth.
Smart Customer Connection℠
The Missing Piece.
A well-known, highly profitable company was entering a new market with millions of prospective customers.
The company developed their new service, planned their marketing, and coached the sales team—all to ensure that they met their first-year customer acquisition goal.
After the first year, they’d reached 10% of that goal.
The board pressured leadership & the core team. Turning a spotlight on them didn’t make it easier to see what was missing:
Customer connection.
They achieved success by
Connecting with Customers.
For all the planning, the company had no understanding of who would purchase and why. Even with a massive prospective customer base, there was little relevance in their generic approach.
And that understanding was vital to motivating customers to change to something new—even when it was offered by an established, trusted brand.
I developed a new strategy founded in customer understanding.
It connected with prospective customers: the client reached their acquisition goal in less than two months.
Let's Get Started.
What if you could
Connect with Your Customers?
By connecting with your customers, opportunity opens. These opportunities could include:
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Understanding which customers are interested in what
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Proactively directing customers to drive revenue
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Developing customer preference, even loyalty
Through Smart Customer Connection℠, participants will:
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Examine how enriching customer connections can increase your company’s revenue
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Build intelligence needed to establish & grow customer relationships
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Apply that insight to improve customer connection
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Define ways that customer understanding can be applied to your company, in your role
Participants Confirm
“Being an entrepreneur, it’s all about the customers. It’s clear that Marina can talk about this all day.
She extracted the necessary pieces to take us on the journey to connect with our customers.”
– Smart Customer Connection℠ Preview Participant
Don’t be shy
If You Have Questions.
Does this course focus on B2C? Or B2B?
The course begins by developing B2C understanding, then builds to the complexity that we must manage in B2B.
What kind of experience do participants need? Any specific background?
Directors and managers with an interest in connecting with their customers & enhancing those relationships will benefit from this course.
I can’t reveal any details about my company. Will the course still be useful?
We’ll use a general case study through the course to build the needed understanding. While there are questions about how the case relates to your company and your role, the assignments are not shared with me or the other participants.
That is to ensure that participants keep confidential information to themselves.
How much time will this require each week?
The Smart Customer Connection℠ Beta includes about 90 minutes of live training and group discussion each week. The assignments can take anywhere from 10 – 60 minutes.
That’s about 2.5 hours each week to truly connect with your customers, enhance relationships, even cultivate loyalty—and effectively contribute to your company’s growth.
What if I can’t commit the time right now?
You’re able to review course content as your schedule allows. The content is available to you for a month after the course concludes.
If you’re attending the facilitated version, and can’t attend our weekly sessions, you’ll have access to the class recording.
And there’s always the option to take the course without participating in group sessions. The course will be available to you for two months and you can review it as your schedule allows.
My questions Isn't Listed Here.
Please email your question to Info@HampsteadSolutions. We’ll send you an answer as quickly as possible.
We’ll make a
Smart Customer Connection℠.
I’ll be there with you!
This is a live program with accelerator sessions that so that you can apply what you learn to your role in your company.
Over 8 weeks, there’s live training, of course. The Smart Customer Connection℠ workbook guides you through a broad case study that builds understanding and how to use it to improve your connections. In the weekly live accelerator sessions, I’ll answer any questions and facilitate the discussion of ideas and opportunities.
For dedicated directors and managers, I’ll help you learn how to truly connect with their customers, to enhanced relationships, cultivate loyalty, and effectively contribute to their company’s growth.
It’s Been Proven:
Customer Connection is Invaluable.
Because customer connection has been invaluable in my career & my business, I want you to feel confident in this next step. If you’re not completely happy with your investment in the first 7 days of the course, I’ll provide a full refund.
If you’d like to be updated about future sessions, register below!
Please share your contact details
For Updates on
Future Programs.
US Phone: 617.826.9056
Info@HampsteadSolutions.com
Services
Quickly turn declining revenue into profitable growth.
I pinpoint and prioritize your opportunities to increase profitable revenue. I often find new revenue sources in the process.
Because I develop comprehensive strategy specific to your business, you’ll have confidence that it is your way to effectively drive profitable growth.
I get it: “comprehensive” sounds like a big commitment when there’s pressure to reverse the trend.
With my proprietary methodology, I devise strategies that get you through this quarter and to a future goal. Quickly.
Quickly Reach Steady Revenue Growth
With Optimized Revenue Growth℠, clients understand immediately where to focus and what to do to drive profitable growth quickly.
monetize your existing products & services
New Revenue Streams℠ determines new ways to amplify growth from your current products & services, smooth cash flow, and diversify your revenue.
Executive Team Planning & Alignment
Facilitated sessions unite executives to make the most of their combined strengths & contribute to company growth.
Sustainable Revenue from existing teams
Sales & Marketing Fusion℠ closes the gap between these vital teams to achieve and maintain annual revenue growth.