by Marina Erulkar | Feb 5, 2019 | Cost Efficiency, Customer Attrition, Revenue Growth
This week, I selected a new CRM system. Four hours into my onboarding, I closed my account. Poor experience caused early customer attrition. There is an often-unrecognized vulnerability when clients sign contracts or when customers are new: early attrition. The...
by Marina Erulkar | Dec 1, 2018 | Cost Efficiency, Revenue Growth, Scale Your Business
Companies often select solutions to solve a problem, or streamline operations, or unburden team members. If these solutions aren’t chosen with a full understanding of the problem(s)—and often the root cause(s)—companies can find themselves with point solutions. Point...
